FAQ's

Frequently Asked Questions (FAQs)

1. What products do you sell?
At GiveElectric, we specialize in innovative electric home and lifestyle products. Our collection includes Wall Lamps, Wall Clocks, LED Mirrors, and Smart Watches, all designed to enhance your space and simplify your daily life.

2. How do I place an order?
Placing an order is simple! Browse our collection, add the products you want to your cart, and proceed to checkout. You can choose your payment method, and we’ll send you an order confirmation once your purchase is complete.

3. Do you offer free shipping?
Yes! We offer free standard shipping on orders over [insert free shipping threshold amount]. For orders under this amount, shipping fees will be calculated at checkout.

4. How long will it take to receive my order?

  • Processing time: Typically 1-3 business days for order processing.
  • Standard shipping: Arrives within 5-7 business days.
  • Expedited shipping: Arrives within 2-3 business days. Please note, delivery times may vary depending on your location.

5. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping times and rates vary by destination. Customs fees, taxes, and import duties are the responsibility of the customer.

6. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your package.

7. Can I modify or cancel my order?
Orders can only be modified or canceled within 24 hours of purchase. If you need to make changes to your order, please contact us immediately.

8. What if my order is damaged or lost?
If your order is damaged or lost during shipping, please contact us within 7 days of receiving your shipping notification. We will assist you in resolving the issue.

9. Do you accept returns or exchanges?
We accept returns and exchanges on unused and unopened items within 30 days of purchase. To initiate a return or exchange, please contact our customer support team for further instructions.

10. How do I contact customer support?
If you have any questions or need assistance, feel free to reach out to us at [insert contact email or phone number]. Our friendly customer support team is happy to help!

11. Are your products safe to use?
Yes! All of our products are carefully selected to meet high safety standards. We recommend reading the product instructions and safety guidelines for proper use to ensure safety and longevity.